Return & Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Rajposh, every garment is crafted with exceptional attention to detail, combining timeless craftsmanship with premium quality. Customer satisfaction is our priority, and we strive to ensure that every order meets your expectations.

Please read this Return & Refund Policy carefully before making a purchase, as certain products—particularly custom-made garments—are subject to specific return conditions.

Our Return Policy

Due to the handcrafted and personalized nature of many of our products, return and refund eligibility varies depending on the type of item purchased.

Custom Tailored & Bespoke Orders

Every custom-made garment at Rajposh is designed exclusively for you based on your selected measurements, fabric choices, embroidery preferences, and design specifications.

This includes, but is not limited to:
● Custom Tailored Sherwanis
● Rajputi Poshaks
● Bespoke Bridal Lehengas
● Custom-fit Rajputi Saafa
● Customized Kurta Sets
● Personalized Wedding Attire
● Garments made to individual measurements
● Customized color combinations
● Special embroidery requests

As these garments are created specifically for an individual customer, they are not eligible for
return, exchange, cancellation, or refund, except in cases of verified manufacturing defects
or shipping damage.
Customers are requested to review all measurements, design selections, and customization
details carefully before confirming their order.

Ready-to-Wear Products

Eligible ready-to-wear products purchased in standard sizes may be exchanged within 7 days
of delivery, subject to the following conditions:
The item must:

● Be unworn and unused.
● Be unwashed.
● Be free from stains, perfume, makeup, or odors.
● Remain unaltered.
● Include all original tags, labels, accessories, and packaging.
● Be returned in its original condition.

Items that do not meet these requirements may not qualify for exchange or return.

Non-Returnable Items

The following products are not eligible for return or refund:

● Custom-made garments
● Personalized clothing
● Customized color variants
● Altered garments
● Made-to-measure apparel
● Gift cards or promotional vouchers (if applicable)
● Clearance or final sale items (unless damaged or defective)

Damaged, Defective, or Incorrect Items

We take great care in inspecting every order before dispatch. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us immediately.

To initiate a replacement request:

● Notify our customer care team within 24 hours of receiving your order.
● Contact us at 9458480002.
● Share your order number along with clear photographs of the product and packaging.
● Provide a complete unboxing video showing the unopened package being opened andthe condition of the product upon receipt.

The unboxing video is mandatory for verification and helps us investigate transit-related issues
efficiently.
After verification, eligible claims will be processed for a replacement or another suitable
resolution at our discretion.

Exchange Process

If your ready-to-wear item qualifies for exchange:

1. Contact our customer support within 7 days of delivery.
2. Provide your order details and reason for the exchange.
3. Our team will review your request and provide return instructions.
4. Once the returned item passes our quality inspection, the exchange will be processed.

Exchange approval is subject to product availability. If the requested size or product is
unavailable, alternative solutions may be offered.

Refund Policy

Refunds are only processed in circumstances where Rajposh determines that a refund is appropriate, such as:

● Verified manufacturing defects that cannot be replaced.
● Incorrect item delivered and replacement is unavailable.
● Order cancellation by Rajposh before production or shipment.
● Other situations deemed eligible under applicable consumer protection laws.

Approved refunds will be issued using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.

Cancellation Policy

Ready-to-Wear Orders

Orders may be cancelled before they are dispatched.

Once the shipment has been handed over to the courier, cancellation requests cannot be
accepted.

Custom & Bespoke Orders

Production of custom garments begins shortly after order confirmation.

Once production has commenced, custom orders cannot be cancelled, modified, or refunded.

Return Shipping

If a return or exchange is approved:

● Customers may be responsible for return shipping charges unless the return is due to a verified defect, incorrect shipment, or an error on our part.
● We recommend using a reliable courier service with shipment tracking for all returns.

Rajposh is not responsible for items lost or damaged during return transit.

Quality Inspection

All returned products undergo a quality inspection before an exchange or refund is approved.

Returns may be declined if the product:

● Shows signs of use.
● Has been washed or dry-cleaned.
● Has been altered.
● Is missing tags or original packaging.
● Has stains, odors, or physical damage caused after delivery.

Important Notes

● Slight variations in embroidery, handwork, fabric texture, and color are natural characteristics of handcrafted garments and are not considered defects.
● Product colors may vary slightly due to lighting conditions, photography, or screen settings.
● Exchange requests are subject to stock availability.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Rajposh

Customer Support
Phone: 9458480002
Email: [support@rajposh.com]
Address: [Company Address]

Our team is committed to providing prompt assistance and ensuring that every Rajposh
customer enjoys a premium shopping experience backed by exceptional service and
craftsmanship.